All products sold on the tokidoki wines website are sold subject to these terms and conditions. The Customer should ensure that they have read them thoroughly prior to purchasing any products. “Customer” means you and all other persons who purchase the products under your Login. Online purchases are only available to 21 years or older. When purchasing products on this website the customer confirms and acknowledges that they are over 21 years of age and are legally entitled to purchase alcohol. The customer warrants that they can produce sufficient evidence (e.g. Driver’s License or Passport) of that entitlement on request prior to or upon delivery of the product.Returns If the product you buy from us is not to your complete satisfaction, we will replace your bottles or give you your money back. Please note we need you to report damaged goods within 24 hours of delivery. If you have any problems at all email us on info@rmgltd.co.nz Shipping Policy For all deliveries The driver will request “proof of age” if the person receiving delivery appears to be under the age of 21 yrs. If the receiver cannot provide the requested proof of age, they will be advised the item will be taken to a postal facility. The parcel can be collected with suitable ID. The driver will leave the parcel in a safe place if no one is home and there is an “authority to leave” (ATL) instruction. Please see delivery notes. If no ATL instruction the parcel will be carded and the customer will need to collect from a postal facility and produce suitable ID. Suitable “proof of age” is provided by way of producing a current Drivers Licence, Passport etc. Our drivers are fully aware of their legal responsibility of not providing alcohol to minors. Delivery

Returns

If the product you buy from us is not to your complete satisfaction, we will replace your bottles or give you your money back. Please note we need you to report damaged goods within 24 hours of delivery. If you have any problems at please contact us

Shipping Policy

A maximum of 6 bottles can be purchased per order.
For all deliveries, the driver will request “proof of age” if the person receiving delivery appears to be under the age of 21 yrs.
If the receiver cannot provide the requested proof of age, they will be advised the item will be taken to a postal facility.
The parcel can be collected with suitable ID.
The driver will leave the parcel in a safe place if no one is home and there is an “authority to leave” (ATL) instruction. Please see delivery notes.
If no ATL instruction the parcel will be carded and the customer will need to collect from a postal facility and produce suitable ID.
Suitable “proof of age” is provided by way of producing a current Drivers Licence, Passport etc. Our drivers are fully aware of their legal responsibility of not providing alcohol to minors.

Delivery within New Zealand

We provide a door to door delivery service throughout New Zealand. Delivery time’s nation-wide for Metro destinations will generally be within 3–5 days after payment has cleared. Rural deliveries may incur an additional day or two. Delivery will usually be during business days, Monday to Friday. Delivery charges are calculated on a 6 bottle carton or part thereof. Delivery charges are calculated in the “Shopping Cart”.

Privacy

Retail Management Group ltd is committed to protecting the privacy of our customers. Personal information provided by you is used only for the purpose of fulfilling your orders and / or providing you with our product information.
The financial information we collect from you when we process your online credit card payment is collected on a secure server that uses the latest encryption technology. This information is strictly confidential, and the only people who have access to it are the people processing your payment.

Legal Age

Anyone purchasing from this website absolutely warrants to Retail Management Group ltd that they are 21 years of age or over.
Any breach or failure of such warranty resulting in action against Retail Management Group shall be fully indemnified by the customer.

Pricing

Retail Management Group ltd reserves the right to alter prices at any time. All prices quoted are in New Zealand Dollars (NZD$) and are inclusive of Goods and Services Tax. (GST)

Credit card security

This e-commerce sites use Secure Sockets Layer (SSL) technology and industry standard 128-bit encryption.

Damaged or Incorrect Merchandise

Upon your request, Retail Management Group ltd will replace any merchandise that is received in damaged condition or as a result of picking error. No stock will be accepted or replacements issued without prior approval to return such merchandise. Retail Management Group will be responsible for filing of any claims.