Shipping + Returns

Shipping Policy

For all deliveries

A maximum of 6 bottles can be purchased per order

The driver will request “proof of age” if the person receiving delivery appears to be under the age of 21 yrs.

If the receiver cannot provide the requested proof of age, they will be advised the item will be taken to a postal facility.

The parcel can be collected with suitable ID.

The driver will leave the parcel in a safe place if no one is home and there is an “authority to leave” (ATL) instruction. Please see delivery notes.

If no ATL instruction the parcel will be carded and the customer will need to collect from a postal facility and produce suitable ID.

Suitable “proof of age” is provided by way of producing a current Drivers Licence, Passport etc.

Our drivers are fully aware of their legal responsibility of not providing alcohol to minors.

Delivery within New Zealand

We provide a door to door delivery service throughout New Zealand. Delivery time’s nation-wide for Metro destinations will generally be within 3–5 days after payment has cleared. Rural deliveries may incur an additional day or two. Delivery will usually be during business days, Monday to Friday. Delivery charges are calculated on a 6 bottle carton or part thereof. Delivery charges are calculated in the “Shopping Cart”.

Delivery within the United States

For United States Customers please note, due to the Border Control / Customs of United States, only the following states can import alcohol for personal consumption:

California (CA), Connecticut (CT), Florida (FL), Georgia (GA), Illinois (IL), Missouri (MO), North Carolina (NC), New York (NY), Oregon (OR), Pennsylvania (PA), Texas (TX), Washington (WA)

Shipping alcoholic beverages through a courier is permitted, however, duty will be collected on the entire shipment, and the courier will probably charge handling and Customs Broker fees that could significantly raise the cost of the shipment. Please be aware that State ABC laws govern how much alcohol a person may import into their state without a license and those laws are enforced by CBP. You must check with the state ABC board where your shipment will enter the country to determine their limits.

There is no federal limit on the amount of alcohol someone may import into the U.S. for personal use, however, large quantities might raise the suspicion that the importation is for commercial purposes and a CBP Officer could require you to obtain an Alcohol and Tobacco Tax and Trade Bureau (TTB) import license before releasing it.

If you intend to have a large quantity shipped to you for personal use, we suggest you contact the entry branch of the port where your shipment will be entering the country to discuss your situation in advance. Duty rates on alcoholic beverages are based on the percent of alcohol per litre in the product, not on units of packaging such as per bottle/case. Duty on wine and beer is generally low, $12 per litre, while fortified wines and spirits are considerably higher. Duty rates can be obtained in Chapter 22 "Beverages, Spirits and Vinegar," in the Harmonized Tariff Schedule. Federal IRS Excise tax is also collected.

Returns

If the product you buy from us is not to your complete satisfaction, we will replace your bottles or give you your money back. Please note we need you to report damaged goods within 24 hours of delivery.